Channel Details

• Minimum shipment weight is 10 kg (If the weight is less than 10 kg, it will still be calculated as 10 kg).
• Order cut-off time : Every Tuesday at 12pm Japan time.
• Shipping time: Every Friday on a fixed flight schedule.
• Sensitive goods or goods with batteries will charge an additional fee of USD 2 per kg. The minimum charge will be based on a weight of 10 kg.
• A handling fee of USD 5 per package will be charged for improper or missing labeling of the outer carton code.
• The warehouse does not provide storage or packaging services. Any goods that enter the warehouse must be arranged for shipping immediately.
• An inspection service fee will be charge USD 11 /package
• A bubble wrap reinforcement service fee will be charge USD 6 /package
• You must have a JAN code to ship the parcel.
• If you need us to find goods JAN code, a service fee will be charge USD 10 /code.
• Our company will not be responsible for any loss or detention of packages caused by customers providing false information or inaccurate customs declarations.
• If the goods are found to be lost or damaged during transportation or upon arrival in Malaysia, we will assess and compensate according to our shipping T&C.。
• Remote areas such as Genting Highlands, Cameron Highlands, and Kota Tinggi will incur a delivery fee of RM2 per kg. The minimum charge will be based on 10 kg.
• If customers are unsure whether the goods can be shipped, you can contact our customer service for assistance in confirming the correct shipping channel.
• In the event of holidays, peak shipping periods, adverse weather conditions, or other uncontrollable factors, there may be delays in the delivery timeframe. We apologize for any inconvenience caused and appreciate your understanding.
• Note: Shipping fees may be subject to adjustments due to currency rates and other factors. In case of any adjustments, you will be notified.
• Customs inspection or detention fees: Charges will be based on the actual costs incurred
• Special handling in Japan: Charges will be based on the actual situation.
• Marking code : 910001/DYXXXXXX/AIR
• Estimated shipping time: 14 working days.
• Please indicate the marking on the outside of the package :【910001 DeeYee / DYXXXXXX/AIR】

Shipping Calculation

• According to air freight shipping standards, the actual shipping weight will be calculated based on either the “Actual weight” or the “Volume weight,” whichever is higher.
• Volume weight calculation: (length cm*width cm*height cm)/6000

Shipping Guidelines

1. Contact customer service > to verify if the goods can be shipped.
2. Please prepare the Jancode documents for the goods (request an example document from our customer service).
3. Submit your order and provide the Jancode documents to our customer service.
4. Awaiting goods arrival in Malaysia > Measurement at Malaysia warehouse > Providing shipping fee
5. Payment
6. Awaiting delivery

**Please indicate the marking on the outside of the package :【910001 DeeYee / DYXXXXXX/AIR】**

Common Q&A (Frequently Asked Questions)

1.Why is the goods not displayed not entered warehouse or no shipping fee displayed in the system when the package arrives at the warehouse in Japan?

A: The package will be updated in the warehouse system and the shipping fee will be processed once it arrives in Malaysia.

2.What is Jancode ?

A: Jancode, also known as the barcode, is the unique identification number assigned to a product. In Malaysia, we refer to it as the barcode.

3. Are there any prohibited items for air freight shipping from Japan?

A: In addition to the general prohibited items for air freight shipping, there are specific restrictions on products related to whales and items sold by stores that are over 100 years old. These items are not allowed for transportation.