Channel Details

• The minimum shipment weight is 10 kg (If the weight is less than 10 kg, it will still be calculated as 10 kg).
• The package must be marked with the code: [Celia / Sean / 910001 Deeyee / DYXXXXXX] on the outside of the package.
• A handling fee of USD 5 per package will be charged for improper or missing labelling of the outer carton code.
• Sensitive goods or goods with batteries will charge an additional fee of USD 2 per kg. The minimum charge will be based on a weight of 10 kg.
• The warehouse does not provide storage or packaging services. Any goods that enter the warehouse must be arranged for shipping immediately.
• According to air freight shipping standards, the actual shipping weight will be calculated based on either the “Actual weight” or the “Volume weight,” whichever is higher.
• Volume weight calculation (length cm*width cm*height cm)/6000
• Note: Shipping fees may be subject to adjustments due to currency rates and other factors. In case of any adjustments, you will be notified.
• Cigarettes, alcohol and erotic goods cannot be transported
• We will not be responsible for any loss or detention of the parcels due to the customer’s breach of customs or untrue declaration.
• If the goods are found to be lost or damaged in transit or upon arrival in Malaysia, we will compensate up to [USD50].
• Remote areas such as Cameron, Genting, Kota Tinggi, etc. will be subject to a delivery charge of RM2/kg; minimum 10KG
• Please ask if the goods can be transported before shipping, you can contact our customer service first