1．If all packages are lost or damaged on the way to the warehouses of various countries, the customer needs to directly contact the seller or the shipper to appeal for compensation or reissue

2． The package has been delivered to our company in China and with proof of delivery. If lost within 40 days free storage period, you can apply for a claim. To apply for a claim, purchase receipt are needed. After verification, we will submit a compensation procedure ( The upper limit of compensation for the value of goods transported is RMB150/per tracking number); any parcel storage over free period, exceeds 40 days, the storage fee will be calculated on a daily basis and chartered for RM1 per day, for maximum 50 days (including the original free 40 days) will be destroyed without notice.

3．If goods lost at airline company, sea freight company or any third party.

* If the customer falsely declares the goods and value, resulting in being confiscated or fined by the customs, the customer shall be responsible for the cost;

* If the customer chooses the wrong channel and the package is returned, the sensitivity fee and operation fee must be re-pay;

* If the customer conceals and falsely reports the consignment of contraband such as drugs, flammable and explosive, all legal responsibilities shall be borne by the customer;

* Transportation compensation for loss is not compensation for damage. If the goods are damaged on the way, the customer must bear the risk. For fragile items, please ask the seller to reinforce packing before send to the warehouse;

* For high-valued items, please contact customer service to purchase insurance (guaranteed loss but not damage), the insurance fee is 1.5% of the item, please contact customer service for details.

* Customs routine inspection leads to delays in goods, and no compensation will be accepted for lost goods.

* If the goods are damaged due to natural disasters, compensation will not be accepted for loss.

* Air freight damage/loss claim settlement method: According to the standard claim settlement of 3 times the shipping cost of the damaged/lost goods in a single order or the value of the goods, the maximum claim settlement is 50 USD;

* Maritime damage/loss claim settlement method: According to the standard claim settlement of 3 times the shipping cost of the damaged/lost goods in a single order or the value of the goods, the maximum claim settlement is 50 USD;

(If the goods are found to be lost, missing or damaged, customer need to give feedback to our customer service within 24 hours after receiving the goods, and keep all the outer packaging of the goods for providing us, so that we can provide them to airlines, sea freight company or other third-party company)

4. Original packaging/Fragile Item Shipping Terms

*When the goods arrive at the warehouse, you can contact customer service to request inspection, check the goods and consult reinforcement suggestions to reduce the risk of damage to the goods during transportation.

*The customer will be responsible for any damage caused by any circumstances during the transportation of the goods.

5. If there is an after-sale situation verification, the customer may be required to provide information, photos, videos, etc. of the situation immediately for verification and use. It is recommended to take photos or record videos when receiving the package.